Refunds & Cancellations

Each payment gives you 30 days of access to a community. Subscriptions don’t renew automatically, so nothing is charged again unless you choose to pay. Our Terms of Service have the full details.

You can cancel a subscription any time. Cancelling means you won’t renew. You keep access until the end of the period you’ve already paid for, and you can resume before that date if you change your mind.

Because access starts as soon as your payment is confirmed, we don’t refund the remaining days of a period when you cancel.

We will review a refund request, and will usually refund, when:

• you were charged more than once for the same period
• you were charged but your access was never activated, and we can’t fix it
• the payment was made without your permission
• the creator closed or removed the community, or couldn’t provide what they described, shortly after your payment

We usually won’t refund when:

• you changed your mind after getting access
• you’ve viewed the subscriber content you paid for
• your access ended because the paid period came to an end
• you were removed from a community or group for breaking its rules or our policies

Every request is looked at on its facts, so if your situation isn’t listed, write to us anyway.

Email support@creobase.app from the email address on your Creo account with:

• your payment reference (it’s in your payment confirmation)
• the community and the date of the payment
• what went wrong

We’ll reply with what we find and what happens next. Please ask us before contacting your bank. A chargeback can freeze the payment while it’s investigated and may lead to your account being limited.

Approved refunds go back through the payment provider that took the payment, normally to the card or bank account you paid with. How long it takes to show up depends on your bank and the provider.

When we refund a subscriber, access to the community for the refunded period ends and the matching earnings are taken back from the creator’s balance.

Questions about a payment? Email support@creobase.app.